COVID-19 SHIPPING DELAYS:
Due to COVID-19, we are unfortunately experiencing delivery delays globally due to a number of issues out of our control, including limited flights, slower processing times through customs, delivery delays due to increased parcel volumes and medical supplies being prioritized at borders.
On average, we are currently seeing deliveries take approximately between 2 to 4 weeks, depending on the current situation in each country - however due to the unpredictable nature of this pandemic we cannot guarantee these timeframes.
Whilst we are still dispatching your gorgeous items as normal, these delays mean your order unfortunately may not arrive within our standard delivery time frame.
Please note, we cannot accept any responsibility for delayed packages that are out of our control. No refunds will be issued due to these delays.
We appreciate your patience during this time. Please don't hesitate to get in touch if you have any further questions about your order.
Our team will dispatch your items within 1 to 3 business days, with shipments generally arriving around 2 to 4 weeks after dispatch.
Your items may arrive in separate packages and customs clearances are out of our control and may contribute to unforeseen delays.
We currently offer flat rate international shipping of US$4.95 to the U.S.A, Canada, Australia, EU Countries, UK, Hong Kong, Israel, Japan, New Zealand, Norway, Singapore and South Korea.
Please contact us at email@example.com for shipping rates and delivery times to all other countries PRIOR to placing your order.
Duties and Customs Charges
Import duties and tax charges can apply for deliveries. Unfortunately, we have no control over these charges and cannot calculate what they may be as customs policies vary widely from country to country. Each customer is responsible for all import duties/customs charges.
Although it’s very unusual, sometimes packages do go missing. State of Baby will do their best to try to recover any lost items however if the item has been identified as delivered through our tracking and cannot be recovered, State of Baby is not responsible to refund lost packages.
Where you are returning faulty goods to us as discussed with State of Baby, we also bear no responsibility for goods lost in transit.